About Us

Our Story

Reshape Healthcare as the preeminent partner in support operations

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Adapability

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Compassion

Integrity

Impact

Our Journey

Vision

Our Mission

Innovation

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  • HealthOps began in 2013 as Silva and Associates, an Environmental Health and Safety compliance firm helping hospitals meet The Joint Commission’s rigorous standards and strengthen the safety of their care environments. Soon, a broader need came into focus: hospitals did not just need compliance advice, they needed operational partners who could help improve the systems and support services behind everyday care delivery.

    As clients brought us deeper into support operations our work expanded from guidance into execution. In 2015, we rebranded as Silva Consulting Solutions, LLC and launched the Deep Clean Program, our first operational initiative. That moment marked a clear turning point, from consulting on compliance to designing and delivering healthcare support services that improve safety, efficiency, and accountability across critical hospital departments.

    That progression ultimately became HealthOps. Our foundation in compliance still informs our work, but our role is growing, helping hospitals build stronger operational programs, better support frontline staff, and maintain safer, more reliable care environments.

  • Today, HealthOps is more than Deep Clean and Equipment Management. We offer a suite of services: Regulatory Compliance, Sharps Management, Document Management, Fit Testing, Black Light Testing, and Technology Solutions, all of which are guided by Data Analytics; designed to help hospitals operate at their best. Our proprietary “WeGotIt” software empowers nurses to request equipment and other services in seconds, freeing up precious time for patient care. As we look ahead, our commitment to innovation only grows. New software offerings like ATLAS are on the horizon, and we continue to invest in people who challenge assumptions, embrace diverse perspectives, and drive continuous improvement. At HealthOps, we’re dedicated to supporting our clients and improving healthcare operations one solution, one hospital, one patient at a time.

Transform patient care by challenging convention and streamlining processes

A blue target with an arrow hitting the center.
A blue target with an arrow hitting the center.

Mission

Illustration of a handshake with two blue hands.
Illustration of a handshake with two blue hands.

Vision

Blue DNA double helix logo on a black background.
Blue DNA double helix logo on a black background.

Values

Transform patient care by challenging convention and streamlining processes

Reshape Healthcare as the preeminent partner in support operations

  • Impact

  • Compassion

  • Integrity

  • Innovation

  • Adaptability

Values

“Our experienced team helps you achieve operational success by finding the best solutions to your organizational needs.  We believe in a 'one team' approach, united under accountable leadership, to achieve the desired outcome.  Our goal, put simply, is to exceed our service-level agreements.”

-Isaiah Silva, Founder and President

“Our experienced team helps you achieve operational success by finding the best solutions to your organizational needs.  We believe in a 'one team' approach, united under accountable leadership, to achieve the desired outcome.  Our goal, put simply, is to exceed our service-level agreements.”

-Isaiah Silva, Founder and President

Isaac is a healthcare operations leader with over 25 years of experience driving performance across support services. His expertise spans environmental services (EVS), patient transport, facilities and waste management, sustainability, infection control, safety, and security. He is passionate about streamlining operations, ensuring regulatory compliance, and delivering efficient, patient-centered environments.

Catie is an accomplished Doctor of Physical Therapy with over 20 years of experience in Occupational Health, Sports Medicine and Acute Care. In addition to her clinical expertise, Catie drives marketing initiatives at HealthOps, Inc. as the Senior Growth Strategist, where she combines her extensive healthcare knowledge and leadership skills with research, writing and design skills to make healthcare healthier. Catie balances her professional life with an active personal life. She enjoys reading, hiking, biking, and cooking while keeping up with her five boys and a Bernadoodle.

Kyle is a Certified Hospital Surveyor who brings deep healthcare compliance expertise to HealthOps. He specializes in translating complex regulations into clear, practical standards that align policy with everyday clinical and operational practice. His data-driven approach supports leadership in building a strong culture of safety, accountability, and sustainable excellence. Outside of work, Kyle enjoys spending time outdoors with his family.

With 10 years of management experience, Justice Ellies specializes in improving operations and building strong, collaborative teams. Skilled in streamlining processes and fostering a positive work environment, Justice Ellies is dedicated to ensuring efficient, compassionate care through effective leadership and team development.

Isaiah Silva is the visionary founder and president of HealthOps, revolutionizing healthcare operations by challenging conventions. With over two decades of industry experience, he drives rapid, impactful changes through innovative process improvements and problem-solving. Isaiah's approach maximizes organizational efficiency, directly enhancing patient care outcomes and transforming the healthcare landscape. In his spare time, he enjoys photography, reading, traveling, and family meals.

With over 30 years of operational leadership experience, Joe expertly oversees key areas such as operations, client success, marketing, and strategic partnerships at HealthOps. He is actively involved in public service and supports various charitable organizations. Joe resides on Boston's North Shore with his wife, Barbara, and enjoys golfing and exploring his interest in wine.

Daniel brings nearly a decade of healthcare experience to HealthOps. He focuses in technology and management, integrating technology to simplify complex problems. He creatively applies his passion for finding solutions by wire-framing new applications and streamlining multi-step processes. In his free time, he enjoys family, building computers, 3D printing, and immersing himself in pop culture.

Mark is known for his superb customer service skills and business management versatility within HealthOps. He manages programs across multiple hospitals and facilitates partnerships between companies and clients. In his free time, Mark enjoys gaming, reading, and creating new experiences with his wife, Hannah.

Lisa is a seasoned HR professional with expertise in talent acquisition, employee engagement, training and development, and strategic planning. She is dedicated to creating inclusive, supportive work environments and has a proven track record of enhancing employee satisfaction. Outside of work, Lisa enjoys family time, traveling, beach visits, and attending cultural events.

Jeff brings 11 years of experience in operations management and data analytics to HealthOps. He has successfully transitioned from leading operations to spearheading the company's analytics department, developing comprehensive reporting mechanisms for strategic decision-making. Jeff enjoys weightlifting, fishing, and attending live events in his spare time.

Will is a talented analytics-driven leader with 10 years of experience in hospitality and healthcare operations. He specializes in process improvement and has successfully launched several accounts. Will enjoys outdoor activities in his free time and values authenticity.

Assistant Director of Data Analytics

Meet Our Team

Director of Technology

Human Resource Manager

Senior Growth Strategist

Key Operators

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Daniel O’Korn

Director of Technology

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Vice President of Operations

Central Equipment

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Vice President of Operations

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Founder and President

Consulting Partner

Kyle Gibbons, CHS

Isaiah Silva is the visionary founder and president of HealthOps, revolutionizing healthcare operations by challenging conventions. With over two decades of industry experience, he drives rapid, impactful changes through innovative process improvements and problem-solving. Isaiah's approach maximizes organizational efficiency, directly enhancing patient care outcomes and transforming the healthcare landscape. In his spare time, he enjoys photography, reading, traveling, and family meals.

Joseph (Joe) Ali

Joseph (Joe) Ali

Justice Ellies

William Frigon

Catherine Krepkikh

Daniel O’Korn

Lisa Grace

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Meet Our Team

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Isaiah Silva

Founder and President

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Compliance

Mark Miconi

Isaac Garcia

Isaiah Silva

Jeffrey Skoog

Specialty Projects

Sharps and Deep Clean

With over 30 years of operational leadership experience, Joe expertly oversees key areas such as operations, client success, marketing, and strategic partnerships at HealthOps. He is actively involved in public service and supports various charitable organizations. Joe resides on Boston's North Shore with his wife, Barbara, and enjoys golfing and exploring his interest in wine.
Daniel brings nearly a decade of healthcare experience to HealthOps. He focuses in technology and management, integrating technology to simplify complex problems. He creatively applies his passion for finding solutions by wire-framing new applications and streamlining multi-step processes. In his free time, he enjoys family, building computers, 3D printing, and immersing himself in pop culture.
Professional woman with blonde hair smiling, wearing a black blazer and a red blouse, posing against a light blue background.
Portrait of a woman with shoulder-length brown hair, wearing a pink blazer over a black and white polka dot top, smiling against a light blue background.
A man with glasses and a beard wearing a light gray suit, white shirt, and maroon tie smiling against a light blue background.
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Catherine Krepkikh

Senior Growth Strategist

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Catie is an accomplished Doctor of Physical Therapy with over 20 years of experience in Occupational Health, Sports Medicine and Acute Care. In addition to her clinical expertise, Catie drives marketing initiatives at HealthOps, Inc. as the Senior Growth Strategist, where she combines her extensive healthcare knowledge and leadership skills with research, writing and design skills to make healthcare healthier. Catie balances her professional life with an active personal life. She enjoys reading, hiking, biking, and cooking while keeping up with her five boys and a Bernadoodle

Lisa Grace

Human Resource Manager

LinkedIn logo with blue background and black lettering. 
Lisa is a seasoned HR professional with expertise in talent acquisition, employee engagement, training and development, and strategic planning. She is dedicated to creating inclusive, supportive work environments and has a proven track record of enhancing employee satisfaction. Outside of work, Lisa enjoys family time, traveling, beach visits, and attending cultural events.

Jeffrey Skoog

Assistant Director of Data Analytics

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Jeff brings 11 years of experience in operations management and data analytics to HealthOps. He has successfully transitioned from leading operations to spearheading the company's analytics department, developing comprehensive reporting mechanisms for strategic decision-making. Jeff enjoys weightlifting, fishing, and attending live events in his spare time

Key Operators

Justice Ellies

Central Equipment

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With 10 years of management experience, Justice Ellies specializes in improving operations and building strong, collaborative teams. Skilled in streamlining processes and fostering a positive work environment, Justice Ellies is dedicated to ensuring efficient, compassionate care through effective leadership and team development.

Kyle Gibbons

Compliance

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Kyle is an effective metrics-driven manager specializing in program and project management within healthcare. He excels in regulatory compliance, environmental health and safety, and auditing. Kyle enjoys spending time with his family outdoors.
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Mark Miconi

Specialty Projects

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Mark is known for his superb customer service skills and business management versatility within HealthOps. He manages programs across multiple hospitals and facilitates partnerships between companies and clients. In his free time, Mark enjoys gaming, reading, and creating new experiences with his wife, Hannah.
A man with a beard and short hair, wearing a checkered shirt, smiling against a blue background.

William Frigon

Will is a talented analytics-driven leader with 10 years of experience in hospitality and healthcare operations. He specializes in process improvement and has successfully launched several accounts. Will enjoys outdoor activities in his free time and values authenticity.
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Sharps and Deep Clean

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Isaac Garcia

Executive Consultant

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Isaac is a healthcare operations leader with over 25 years of experience driving performance across support services. His expertise spans environmental services (EVS), patient transport, facilities and waste management, sustainability, infection control, safety, and security. He is passionate about streamlining operations, ensuring regulatory compliance, and delivering efficient, patient-centered environments.

Looking to Join Our Team?

Careers Start Here
Careers Start Here

Ryan O’Korn was the Director of Operations for Silva Consulting Solutions at Boston Children’s Hospital, where he earned the devoted respect of his colleagues and employees. Ryan was many things to many people and was always present with a thumbs up, “We got this!” attitude.

Ryan was an avid NY Rangers and Manchester United fan. He was a goalie for Bishop Feehan’s Ice Hockey team during his high school years. He received a BS Degree in Math from Bridgewater State University and was a favored USA Hockey Coach, working with local high schools. No matter where he went, he loved working with his teams and seeing them develop.

Ryan leaves a legacy of deep love, humor, amazing insight, and sensitivity toward all the people whose lives touched his. There wasn’t anyone in his life who hasn’t become a better person through knowing him.

May 6th 1982 - December 4th 2020

In Loving Memory

Ryan O’Korn

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In Loving Memory

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May 6th 1982 - December 4th 2020

Ryan O’Korn

Ryan O’Korn was the Director of Operations for Silva Consulting Solutions at Boston Children’s Hospital, where he earned the devoted respect of his colleagues and employees. Ryan was many things to many people and was always present with a thumbs up, “We got this!” attitude.

Ryan was an avid NY Rangers and Manchester United fan. He was a goalie for Bishop Feehan’s Ice Hockey team during his high school years. He received a BS Degree in Math from Bridgewater State University and was a favored USA Hockey Coach, working with local high schools. No matter where he went, he loved working with his teams and seeing them develop.

Ryan leaves a legacy of deep love, humor, amazing insight, and sensitivity toward all the people whose lives touched his. There wasn’t anyone in his life who hasn’t become a better person through knowing him.