Our Story

Our Story

Refining operations and processes led to a pivotal request from a client: could we develop a permanent operational solution for centrally managed equipment such as IV pumps, beds, cribs, and more? Rising to the challenge, we built our Equipment Management program, which quickly became the cornerstone of our operations. As our operational services outpaced consulting, we embraced a new identity: HealthOps.

Efficiency and reliability became not just ideals, but necessities. We believe our defining moment arrived on a day when equipment demands overwhelmed our available supply. A nurse, advocating for her patient, asked for an early delivery, outside the normal SLA. Our Director of Operations replied, “I appreciate that you are doing your best to look after your patient and we will get them everything they need before they need it. Bear with us, I have 400 patients I’m looking after.” That realization; every request represented a patient in need, reshaped our culture. Compassion, accountability, and operational excellence became our guiding values. The results spoke for themselves: we transformed a previous on-time fulfillment rate of 50% to an unprecedented 98%, a rate maintained for our client since for over 6 years.

Reshape Healthcare as the preeminent partner in support operations

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Every journey has a beginning, and ours started in 2013, when we opened our doors as Silva and Associates, a consulting firm, laser focused on Environmental Health and Safety (EHS) compliance. From the outset, our passion was clear: we thrived on solving complex healthcare challenges and crafting solutions that met the uncompromising standards of The Joint Commission, a necessity for any hospital aiming to deliver safe, high quality care.

As our expertise deepened, so did our ambitions. Hospitals began turning to us for help beyond compliance, inviting us into departments like Nursing, Food Service, Environmental Services, and Engineering. By 2015, our team had grown and so had our vision. We rebranded as Silva Consulting Solutions, LLC, and launched our first operational project. Our inaugural Deep Clean Program emerged, designed to raise the bar for hospital support services and create safer, more efficient environments for patients and staff.

Adapability

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Compassion

Integrity

Impact

Vision

Mission

Innovation

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Compassion

Integrity

Innovation

Adapability

Impact

Transform patient care by challenging convention and streamlining processes

Refining operations and processes led to a pivotal request from a client: could we develop a permanent operational solution for centrally managed equipment such as IV pumps, beds, cribs, and more? Rising to the challenge, we built our Equipment Management program, which quickly became the cornerstone of our operations. As our operational services outpaced consulting, we embraced a new identity: HealthOps.

Efficiency and reliability became not just ideals, but necessities. We believe our defining moment arrived on a day when equipment demands overwhelmed our available supply. A nurse, advocating for her patient, asked for an early delivery, outside the normal SLA. Our Director of Operations replied, “I appreciate that you are doing your best to look after your patient and we will get them everything they need before they need it. Bear with us, I have 400 patients I’m looking after.” That realization; every request represented a patient in need, reshaped our culture. Compassion, accountability, and operational excellence became our guiding values. The results spoke for themselves: we transformed a previous on-time fulfillment rate of 50% to an unprecedented 98%, a rate maintained for our client since for over 6 years.

A blue target with an arrow hitting the center.

Mission

Transform patient care by challenging convention and streamlining processes

Today, HealthOps is more than Deep Clean and Equipment Management. We offer a suite of services: Regulatory Compliance, Sharps Management, Document Management, Fit Testing, Black Light Testing, Technology Solutions, all of which guided by Data Analytics; designed to help hospitals operate at their best. Our proprietary “WeGotIt” platform empowers nurses to request equipment and other services in seconds, freeing up precious time for patient care. As we look ahead, our commitment to innovation only grows. New software offerings like ATLAS are on the horizon, and we continue to invest in people who challenge assumptions, embrace diverse perspectives, and drive continuous improvement. At HealthOps, we’re dedicated to supporting our clients and improving healthcare operations one solution, one hospital, one patient at a time.

Illustration of a handshake with two blue hands.

Vision

Reshape Healthcare as the preeminent partner in support operations

Every journey has a beginning, and ours started in 2013, when we opened our doors as Silva and Associates, a consulting firm, laser focused on Environmental Health and Safety (EHS) compliance. From the outset, our passion was clear: we thrived on solving complex healthcare challenges and crafting solutions that met the uncompromising standards of The Joint Commission, a necessity for any hospital aiming to deliver safe, high quality care.

As our expertise deepened, so did our ambitions. Hospitals began turning to us for help beyond compliance, inviting us into departments like Nursing, Food Service, Environmental Services, and Engineering. By 2015, our team had grown and so had our vision. We rebranded as Silva Consulting Solutions, LLC, and launched our first operational project. Our inaugural Deep Clean Program emerged, designed to raise the bar for hospital support services and create safer, more efficient environments for patients and staff.

Today, HealthOps is more than Deep Clean and Equipment Management. We offer a suite of services: Regulatory Compliance, Sharps Management, Document Management, Fit Testing, Black Light Testing, Technology Solutions, all of which guided by Data Analytics; designed to help hospitals operate at their best. Our proprietary “WeGotIt” platform empowers nurses to request equipment and other services in seconds, freeing up precious time for patient care. As we look ahead, our commitment to innovation only grows. New software offerings like ATLAS are on the horizon, and we continue to invest in people who challenge assumptions, embrace diverse perspectives, and drive continuous improvement. At HealthOps, we’re dedicated to supporting our clients and improving healthcare operations one solution, one hospital, one patient at a time.

“Our experienced team helps you achieve operational success by finding the best solutions to your organizational needs.  We believe in a 'one team' approach, united under accountable leadership, to achieve the desired outcome.  Our goal, put simply, is to exceed our service-level agreements.”

-Isaiah Silva, Founder and President

“Our experienced team helps you achieve operational success by finding the best solutions to your organizational needs.  We believe in a 'one team' approach, united under accountable leadership, to achieve the desired outcome.  Our goal, put simply, is to exceed our service-level agreements.”

-Isaiah Silva, Founder and President

Isaac brings over 25 years of leadership in healthcare support services, this seasoned executive and Founder of OLG Business Solutions leads a dedicated team that helps hospitals and health systems improve operational performance and patient experiences. Drawing on deep expertise in environmental services (EVS), patient transport, facility and waste management, sustainability, mobile medical equipment, environmental safety, security, and infection control, they partner with hospitals, long-term care facilities, and health systems to streamline processes, ensure regulatory compliance, and implement sustainable, patient-centered solutions that meet the highest standards of care.

Catie is an accomplished Doctor of Physical Therapy with over 20 years of experience in Occupational Health, Sports Medicine and Acute Care. In addition to her clinical expertise, Catie drives marketing initiatives at HealthOps, Inc. as the Senior Growth Strategist, where she combines her extensive healthcare knowledge and leadership skills with research, writing and design skills to make healthcare healthier. Catie balances her professional life with an active personal life. She enjoys reading, hiking, biking, and cooking while keeping up with her five boys and a Bernadoodle.

Isaiah Silva is the visionary founder and president of HealthOps, revolutionizing healthcare operations by challenging conventions. With over two decades of industry experience, he drives rapid, impactful changes through innovative process improvements and problem-solving. Isaiah's approach maximizes organizational efficiency, directly enhancing patient care outcomes and transforming the healthcare landscape. In his spare time, he enjoys photography, reading, traveling, and family meals.

With over 30 years of operational leadership experience, Joe expertly oversees key areas such as operations, client success, marketing, and strategic partnerships at HealthOps. He is actively involved in public service and supports various charitable organizations. Joe resides on Boston's North Shore with his wife, Barbara, and enjoys golfing and exploring his interest in wine.

Daniel brings nearly a decade of healthcare experience to HealthOps. He focuses in technology and management, integrating technology to simplify complex problems. He creatively applies his passion for finding solutions by wire-framing new applications and streamlining multi-step processes. In his free time, he enjoys family, building computers, 3D printing, and immersing himself in pop culture.

Mark is known for his superb customer service skills and business management versatility within HealthOps. He manages programs across multiple hospitals and facilitates partnerships between companies and clients. In his free time, Mark enjoys gaming, reading, and creating new experiences with his wife, Hannah.

Kyle is an effective metrics-driven manager specializing in program and project management within healthcare. He excels in regulatory compliance, environmental health and safety, and auditing. Kyle enjoys spending time with his family outdoors.

Assistant Director of Data Analytics

Vice President of Operations

Founder and President

Joseph (Joe) Ali

Justice Ellies

William Frigon

Catherine Krepkikh

Daniel O’Korn

Lisa Grace

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Meet Our Team

Isaiah Silva

Founder and President

Compliance

Mark Miconi

Isaac Garcia

Isaiah Silva

Kyle Gibbons

Isaiah Silva is the visionary founder and president of HealthOps, revolutionizing healthcare operations by challenging conventions. With over two decades of industry experience, he drives rapid, impactful changes through innovative process improvements and problem-solving. Isaiah's approach maximizes organizational efficiency, directly enhancing patient care outcomes and transforming the healthcare landscape. In his spare time, he enjoys photography, reading, traveling, and family meals.

Jeffrey Skoog

Specialty Projects

Sharps and Deep Clean

Executive Consultant

With over 30 years of operational leadership experience, Joe expertly oversees key areas such as operations, client success, marketing, and strategic partnerships at HealthOps. He is actively involved in public service and supports various charitable organizations. Joe resides on Boston's North Shore with his wife, Barbara, and enjoys golfing and exploring his interest in wine.

Consulting Partner

Meet Our Team

Director of Technology

Human Resource Manager

Senior Growth Strategist

Central Equipment

Joseph (Joe) Ali

Vice President of Operations

Key Operators

Daniel O’Korn

Director of Technology

Daniel brings nearly a decade of healthcare experience to HealthOps. He focuses in technology and management, integrating technology to simplify complex problems. He creatively applies his passion for finding solutions by wire-framing new applications and streamlining multi-step processes. In his free time, he enjoys family, building computers, 3D printing, and immersing himself in pop culture.

Catherine Krepkikh

Senior Growth Strategist

Catie is an accomplished Doctor of Physical Therapy with over 20 years of experience in Occupational Health, Sports Medicine and Acute Care. In addition to her clinical expertise, Catie drives marketing initiatives at HealthOps, Inc. as the Senior Growth Strategist, where she combines her extensive healthcare knowledge and leadership skills with research, writing and design skills to make healthcare healthier. Catie balances her professional life with an active personal life. She enjoys reading, hiking, biking, and cooking while keeping up with her five boys and a Bernadoodle

Lisa Grace

Human Resource Manager

Lisa is a seasoned HR professional with expertise in talent acquisition, employee engagement, training and development, and strategic planning. She is dedicated to creating inclusive, supportive work environments and has a proven track record of enhancing employee satisfaction. Outside of work, Lisa enjoys family time, traveling, beach visits, and attending cultural events.

Assistant Director of Data Analytics

Compliance

Kyle is an effective metrics-driven manager specializing in program and project management within healthcare. He excels in regulatory compliance, environmental health and safety, and auditing. Kyle enjoys spending time with his family outdoors.

Specialty Projects

Jeffrey Skoog

Jeff brings 11 years of experience in operations management and data analytics to HealthOps. He has successfully transitioned from leading operations to spearheading the company's analytics department, developing comprehensive reporting mechanisms for strategic decision-making. Jeff enjoys weightlifting, fishing, and attending live events in his spare time

Key Operators

Justice Ellies

Central Equipment

With 10 years of management experience, Justice Ellies specializes in improving operations and building strong, collaborative teams. Skilled in streamlining processes and fostering a positive work environment, Justice Ellies is dedicated to ensuring efficient, compassionate care through effective leadership and team development.

Kyle Gibbons

Mark Miconi

Mark is known for his superb customer service skills and business management versatility within HealthOps. He manages programs across multiple hospitals and facilitates partnerships between companies and clients. In his free time, Mark enjoys gaming, reading, and creating new experiences with his wife, Hannah.


William Frigon

Sharps and Deep Clean

Will is a talented analytics-driven leader with 10 years of experience in hospitality and healthcare operations. He specializes in process improvement and has successfully launched several accounts. Will enjoys outdoor activities in his free time and values authenticity.

Consulting Partner

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Isaac Garcia

Executive Consultant

Isaac brings over 25 years of leadership in healthcare support services, this seasoned executive and Founder of OLG Business Solutions leads a dedicated team that helps hospitals and health systems improve operational performance and patient experiences. Drawing on deep expertise in environmental services (EVS), patient transport, facility and waste management, sustainability, mobile medical equipment, environmental safety, security, and infection control, they partner with hospitals, long-term care facilities, and health systems to streamline processes, ensure regulatory compliance, and implement sustainable, patient-centered solutions that meet the highest standards of care.

Lisa is a seasoned HR professional with expertise in talent acquisition, employee engagement, training and development, and strategic planning. She is dedicated to creating inclusive, supportive work environments and has a proven track record of enhancing employee satisfaction. Outside of work, Lisa enjoys family time, traveling, beach visits, and attending cultural events.

With 10 years of management experience, Justice Ellies specializes in improving operations and building strong, collaborative teams. Skilled in streamlining processes and fostering a positive work environment, Justice Ellies is dedicated to ensuring efficient, compassionate care through effective leadership and team development.

Jeff brings 11 years of experience in operations management and data analytics to HealthOps. He has successfully transitioned from leading operations to spearheading the company's analytics department, developing comprehensive reporting mechanisms for strategic decision-making. Jeff enjoys weightlifting, fishing, and attending live events in his spare time.

Will is a talented analytics-driven leader with 10 years of experience in hospitality and healthcare operations. He specializes in process improvement and has successfully launched several accounts. Will enjoys outdoor activities in his free time and values authenticity.

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Ryan O’Korn was the Director of Operations for Silva Consulting Solutions at Boston Children’s Hospital, where he earned the devoted respect of his colleagues and employees. Ryan was many things to many people and was always present with a thumbs up, “We got this!” attitude.

Ryan was an avid NY Rangers and Manchester United fan. He was a goalie for Bishop Feehan’s Ice Hockey team during his high school years. He received a BS Degree in Math from Bridgewater State University and was a favored USA Hockey Coach, working with local high schools. No matter where he went, he loved working with his teams and seeing them develop.

Ryan leaves a legacy of deep love, humor, amazing insight, and sensitivity toward all the people whose lives touched his. There wasn’t anyone in his life who hasn’t become a better person through knowing him.

May 6th 1982 - December 4th 2020

In Loving Memory

Ryan O’Korn

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In Loving Memory

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May 6th 1982 - December 4th 2020

Ryan O’Korn

Ryan O’Korn was the Director of Operations for Silva Consulting Solutions at Boston Children’s Hospital, where he earned the devoted respect of his colleagues and employees. Ryan was many things to many people and was always present with a thumbs up, “We got this!” attitude.

Ryan was an avid NY Rangers and Manchester United fan. He was a goalie for Bishop Feehan’s Ice Hockey team during his high school years. He received a BS Degree in Math from Bridgewater State University and was a favored USA Hockey Coach, working with local high schools. No matter where he went, he loved working with his teams and seeing them develop.

Ryan leaves a legacy of deep love, humor, amazing insight, and sensitivity toward all the people whose lives touched his. There wasn’t anyone in his life who hasn’t become a better person through knowing him.