About Us

Our Story

Our Journey


  • HealthOps began in 2013 as Silva and Associates, an Environmental Health and Safety compliance firm helping hospitals meet The Joint Commission’s rigorous standards and strengthen the safety of their care environments. Soon, a broader need came into focus: hospitals did not just need compliance advice, they needed operational partners who could help improve the systems and support services behind everyday care delivery.

    As clients brought us deeper into support operations our work expanded from guidance into execution. In 2015, we rebranded as Silva Consulting Solutions, LLC and launched the Deep Clean Program, our first operational initiative. That moment marked a clear turning point, from consulting on compliance to designing and delivering healthcare support services that improve safety, efficiency, and accountability across critical hospital departments.

    That progression ultimately became HealthOps. Our foundation in compliance still informs our work, but our role is growing, helping hospitals build stronger operational programs, better support frontline staff, and maintain safer, more reliable care environments.

  • Today, HealthOps is more than Deep Clean and Equipment Management. We offer a suite of services: Regulatory Compliance, Sharps Management, Document Management, Fit Testing, Black Light Testing, and Technology Solutions, all of which are guided by Data Analytics; designed to help hospitals operate at their best. Our proprietary “WeGotIt” software empowers nurses to request equipment and other services in seconds, freeing up precious time for patient care. As we look ahead, our commitment to innovation only grows. New software offerings like ATLAS are on the horizon, and we continue to invest in people who challenge assumptions, embrace diverse perspectives, and drive continuous improvement. At HealthOps, we’re dedicated to supporting our clients and improving healthcare operations one solution, one hospital, one patient at a time.

Our Mission

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To partner with hospitals for safer, smoother, and more efficient operations by designing, building, and managing critical support service programs backed by accountable teams, proprietary technology, and results that can be rigorously tracked and improved over time.

Values

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  • We honor our commitments, own the outcomes of every program, and do the right thing even when it’s hard, clients can rely on us, our data, and our decisions.

  • We work alongside hospital teams as a force-multiplier, embedding our people, technology, and processes into existing workflows. We co-design solutions, share data openly, and align to your goals so teams feel supported and succeed together.

  • We relentlessly improve support services using data, frontline insight, and disciplined execution, creating stable, high-performing operations that stand up under pressure and meet compliance best practices. 

  • We make operations visible and understandable through clear reporting, open communication, and accessible data, so leaders can trust what they see and act with confidence.

  • We respect the people behind the systems (patients, clinicians, and staff) and build solutions that reduce burden, and support better care.

Vision

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To be the most trusted name in hospital support services through predictable, measurable outcomes with the highest compliance standards.

“Our experienced team helps you achieve operational success by finding the best solutions to your organizational needs.  We believe in a 'one team' approach, united under accountable leadership, to achieve the desired outcome.  Our goal, put simply, is to exceed our service-level agreements.”

-Isaiah Silva, Founder and President

“Our experienced team helps you achieve operational success by finding the best solutions to your organizational needs.  We believe in a 'one team' approach, united under accountable leadership, to achieve the desired outcome.  Our goal, put simply, is to exceed our service-level agreements.”

-Isaiah Silva, Founder and President

Isaac is a healthcare operations leader with more than 25 years of experience improving performance across support services. His background includes environmental services, patient transport, facilities and waste management, sustainability, infection control, safety, and security. He is focused on streamlining operations, supporting regulatory compliance, and helping create efficient, patient-centered environments. 

Catie Krepkikh is a Doctor of Physical Therapy with more than 20 years of experience in occupational health, sports medicine, and acute care. At HealthOps, she leads marketing initiatives as Senior Growth Strategist, combining clinical knowledge with research, writing, and design to support the company’s growth and communication efforts. Her background helps connect healthcare expertise with clear, thoughtful messaging. Outside of work, she enjoys reading, hiking, biking, cooking, and keeping up with her five boys and a Bernedoodle. 

With 10 years of management experience, Justice Ellies specializes in improving operations and building strong, collaborative teams. Skilled in streamlining processes and fostering a positive work environment, Justice Ellies is dedicated to ensuring efficient, compassionate care through effective leadership and team development.

Kyle Gibbons is a Certified Hospital Surveyor with deep experience in healthcare compliance. He specializes in translating complex regulatory requirements into practical standards that support daily clinical and operational practice. His data-informed approach helps organizations strengthen safety, accountability, and long-term operational consistency. Outside of work, Kyle enjoys spending time with family, camping, hiking, and golfing. 

Isaiah Silva is the founder and president of HealthOps. With more than 20 years of industry experience, he focuses on improving healthcare operations through practical problem-solving, process improvement, and a hands-on leadership approach. His work centers on helping organizations operate more efficiently in ways that support both staff performance and patient care. Outside of work, he enjoys photography, reading, travel, and spending time with family. 

Joe Ali brings more than 30 years of operational leadership experience to HealthOps, where he oversees operations, client success, marketing, and strategic partnerships. He is known for a broad leadership perspective and a steady focus on organizational performance and relationship-building. He is also active in public service and supports a range of charitable organizations. Joe lives on Boston’s North Shore with his wife, Barbara, and enjoys golfing and exploring his interest in wine. 

Daniel O’Korn brings a decade of healthcare experience to HealthOps, with a focus on technology and management. He works to simplify complex operational challenges by integrating technology, designing new applications, and improving multi-step processes. His practical, solutions-oriented approach helps teams work more efficiently and effectively. Outside of work, Daniel enjoys spending time with family, building computers, 3D printing, and following pop culture. 

Mark Miconi is recognized for his strong customer service skills and versatility in business operations at HealthOps. He manages programs across multiple hospitals and helps support effective partnerships between clients and partner organizations. His work reflects a practical, service-oriented approach to operations management. Outside of work, Mark enjoys gaming, reading, and creating new experiences with his wife, Hannah. 

Lisa Grace is an experienced HR professional with expertise in talent acquisition, employee engagement, training and development, and strategic planning. At HealthOps, she supports the organization by helping build an inclusive, supportive workplace and strengthening the employee experience across the team. Her work reflects a thoughtful approach to people, culture, and organizational growth. Outside of work, Lisa enjoys spending time with family, traveling, visiting the beach, and attending cultural events. 

Jeffery Skoog brings 11 years of experience in operations management and data analytics to HealthOps. Over the course of his career, he has moved from operational leadership into analytics, where he develops reporting tools and insights that support strategic decision-making. His work helps translate complex data into useful information for teams and leadership. Outside of work, Jeffery enjoys weightlifting, fishing, and attending live events. 

Will Frigon is an analytics-driven leader with 10 years of experience in hospitality and healthcare operations. He focuses on process improvement and has helped launch several accounts, bringing a thoughtful and organized approach to operational growth. His experience across service environments supports both execution and continuous improvement. Outside of work, Will enjoys outdoor activities and values authenticity. 

Assistant Director of Data Analytics

Meet Our Team

Director of Technology

Human Resource Manager

Senior Growth Strategist

Key Operators

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Daniel O’Korn

Director of Technology

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Vice President of Operations

Central Equipment

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Vice President of Operations

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Founder and President

Consulting Partner

Kyle Gibbons, CHS

Isaiah Silva is the visionary founder and president of HealthOps, revolutionizing healthcare operations by challenging conventions. With over two decades of industry experience, he drives rapid, impactful changes through innovative process improvements and problem-solving. Isaiah's approach maximizes organizational efficiency, directly enhancing patient care outcomes and transforming the healthcare landscape. In his spare time, he enjoys photography, reading, traveling, and family meals.

Joseph (Joe) Ali

Joseph (Joe) Ali

Justice Ellies

William Frigon

Catherine Krepkikh

Daniel O’Korn

Lisa Grace

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Meet Our Team

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Isaiah Silva

Founder and President

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Compliance

Mark Miconi

Isaac Garcia

Isaiah Silva

Jeffrey Skoog

Specialty Projects

Sharps and Deep Clean

With over 30 years of operational leadership experience, Joe expertly oversees key areas such as operations, client success, marketing, and strategic partnerships at HealthOps. He is actively involved in public service and supports various charitable organizations. Joe resides on Boston's North Shore with his wife, Barbara, and enjoys golfing and exploring his interest in wine.
Daniel brings nearly a decade of healthcare experience to HealthOps. He focuses in technology and management, integrating technology to simplify complex problems. He creatively applies his passion for finding solutions by wire-framing new applications and streamlining multi-step processes. In his free time, he enjoys family, building computers, 3D printing, and immersing himself in pop culture.
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Catherine Krepkikh

Senior Growth Strategist

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Catie is an accomplished Doctor of Physical Therapy with over 20 years of experience in Occupational Health, Sports Medicine and Acute Care. In addition to her clinical expertise, Catie drives marketing initiatives at HealthOps, Inc. as the Senior Growth Strategist, where she combines her extensive healthcare knowledge and leadership skills with research, writing and design skills to make healthcare healthier. Catie balances her professional life with an active personal life. She enjoys reading, hiking, biking, and cooking while keeping up with her five boys and a Bernadoodle

Lisa Grace

Human Resource Manager

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Lisa is a seasoned HR professional with expertise in talent acquisition, employee engagement, training and development, and strategic planning. She is dedicated to creating inclusive, supportive work environments and has a proven track record of enhancing employee satisfaction. Outside of work, Lisa enjoys family time, traveling, beach visits, and attending cultural events.

Jeffrey Skoog

Assistant Director of Data Analytics

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Jeff brings 11 years of experience in operations management and data analytics to HealthOps. He has successfully transitioned from leading operations to spearheading the company's analytics department, developing comprehensive reporting mechanisms for strategic decision-making. Jeff enjoys weightlifting, fishing, and attending live events in his spare time

Key Operators

Justice Ellies

Central Equipment

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With 10 years of management experience, Justice Ellies specializes in improving operations and building strong, collaborative teams. Skilled in streamlining processes and fostering a positive work environment, Justice Ellies is dedicated to ensuring efficient, compassionate care through effective leadership and team development.

Kyle Gibbons

Compliance

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Kyle is an effective metrics-driven manager specializing in program and project management within healthcare. He excels in regulatory compliance, environmental health and safety, and auditing. Kyle enjoys spending time with his family outdoors.
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Mark Miconi

Specialty Projects

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Mark is known for his superb customer service skills and business management versatility within HealthOps. He manages programs across multiple hospitals and facilitates partnerships between companies and clients. In his free time, Mark enjoys gaming, reading, and creating new experiences with his wife, Hannah.
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William Frigon

Will is a talented analytics-driven leader with 10 years of experience in hospitality and healthcare operations. He specializes in process improvement and has successfully launched several accounts. Will enjoys outdoor activities in his free time and values authenticity.
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Sharps and Deep Clean

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Isaac Garcia

Executive Consultant

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Isaac is a healthcare operations leader with over 25 years of experience driving performance across support services. His expertise spans environmental services (EVS), patient transport, facilities and waste management, sustainability, infection control, safety, and security. He is passionate about streamlining operations, ensuring regulatory compliance, and delivering efficient, patient-centered environments.

Looking to Join Our Team?

Careers Start Here
Careers Start Here

Last Updated: 7/28/26

Ryan O’Korn was the Director of Operations for Silva Consulting Solutions at Boston Children’s Hospital, where he earned the devoted respect of his colleagues and employees. Ryan was many things to many people and was always present with a thumbs up, “We got this!” attitude.

Ryan was an avid NY Rangers and Manchester United fan. He was a goalie for Bishop Feehan’s Ice Hockey team during his high school years. He received a BS Degree in Math from Bridgewater State University and was a favored USA Hockey Coach, working with local high schools. No matter where he went, he loved working with his teams and seeing them develop.

Ryan leaves a legacy of deep love, humor, amazing insight, and sensitivity toward all the people whose lives touched his. There wasn’t anyone in his life who hasn’t become a better person through knowing him.

May 6th 1982 - December 4th 2020

In Loving Memory

Ryan O’Korn

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In Loving Memory

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May 6th 1982 - December 4th 2020

Ryan O’Korn

Ryan O’Korn was the Director of Operations for Silva Consulting Solutions at Boston Children’s Hospital, where he earned the devoted respect of his colleagues and employees. Ryan was many things to many people and was always present with a thumbs up, “We got this!” attitude.

Ryan was an avid NY Rangers and Manchester United fan. He was a goalie for Bishop Feehan’s Ice Hockey team during his high school years. He received a BS Degree in Math from Bridgewater State University and was a favored USA Hockey Coach, working with local high schools. No matter where he went, he loved working with his teams and seeing them develop.

Ryan leaves a legacy of deep love, humor, amazing insight, and sensitivity toward all the people whose lives touched his. There wasn’t anyone in his life who hasn’t become a better person through knowing him.