Equipment Management
The right device, clean and at the bedside, without the hunt.
HealthOps runs fully managed equipment programs that keep pumps, beds, wheelchairs, and other mobile devices cleaned, inspected, and delivered when clinicians need them, with 97% of orders fulfilled on time across roughly 18,000 orders a month.
We centralize storage, staff each program with a dedicated team on site, and run every request through WeGotIt, our proprietary request platform built for clinical environments. Nurses order equipment in seconds. Our team delivers it, picks it up, cleans it, inspects it, and returns it to service. Across active programs, we manage nearly 30,000 devices each month with an average turnaround of about 13 minutes.
The problem usually isn’t that a hospital owns too little equipment. It’s that no one owns the flow of it. Devices get stashed on units, clean and soiled equipment mix in hallways, and nurses fill the gap themselves by searching, borrowing, and holding onto what they find. That workaround costs clinical time, drives rental and replacement spend, and makes availability unpredictable. Equipment Management replaces it with one accountable owner and clear service levels.
Nurses get time back for patient care.
Operations see fewer bottlenecks and less surplus sitting idle.
Finance gains control over avoidable rental, replacement, and utilization spend.
Centralized storage and delivery on demand: Defined routing, delivery, and pickup workflows put equipment where it’s needed, when it’s needed, against agreed service levels.
Proactive rounds: Continuous unit sweeps recover idle and soiled devices before shortages start, then return them to service clean and ready.
Clean and inspected, every time: Standardized cleaning aligned with manufacturer instructions, plus inspection before every delivery, keeps damaged devices out of circulation.
WeGotIt request management: Clinicians order from a customizable catalog, choose service levels based on urgency, and track each request in real time. The same platform supports sharps container exchanges and patient transport requests.
Data leaders can act on: Request volume, turnaround, and utilization data show where demand peaks, where devices pile up, and where the fleet can be right sized.
Traceability for survey readiness: Every request, delivery, and cleaning is logged, giving leaders a documented trail that supports Joint Commission readiness.
What the program delivers
Review where requests stall, where devices accumulate, and what rentals and replacements are really costing your hospital.
From hunting to handed off
A nurse shouldn’t have to leave a patient to find an IV pump. Equipment Management makes availability an everyday condition instead of a daily scramble, with one accountable team, one request platform, and one set of numbers everyone can see. When HealthOps also manages Deep Clean, Sharps Management, and Patient Transport, hospitals can bring equipment, cleaning, sharps, and transport under the same reporting and accountability structure.
When equipment isn’t where it’s needed, patient care slows and trust erodes. At one hospital, only 76% of equipment requests were fulfilled, often with delays of several hours, and nearly a quarter went unmet. Units began hoarding devices, and relationships between clinical and inventory teams broke down. HealthOps rebuilt the system with Central Equipment Services and WeGotIt. See how reliability, compliance, and confidence were reinstated.
Restoring Equipment Reliability