Equipment Management

What is Equipment Management?

A fully managed equipment program that keeps mobile medical devices clean, available, and at the bedside when patients need them, replacing nursing staff workarounds that drain time, delay care, and drive unnecessary cost. In active programs, this model delivers 97% on-time equipment fulfillment rates, manages approximately 18,000 orders and nearly 30,000 devices each month, and achieves an average device turnaround time of around 13 minutes.

By centralizing storage and systematically managing pumps, beds, wheelchairs, and other mobile equipment, we help hospitals reduce nurse hunt time, curb rental and replacement spend, and improve safety and throughput across the organization. Nurses spend less time searching. Operations see fewer bottlenecks and reduced surplus. Finance gains better control over avoidable spend and equipment utilization. 

  • Key features of the program:

    • Reliability at scale: Defined routing, delivery, and pickup workflows help ensure equipment is where it should be, when it should be. 

    • Proactive rounds: Continuous sweeps reduce shortages and return clean, inspected devices to service faster. 

    • Data-driven logistics: Equipment usage, turnaround, and request data help identify bottlenecks and improve response times. 

    • Safer care environments: Standardized cleaning and inspection processes support safer patient care and keep damaged devices out of circulation. 

    • Regulatory confidence: Traceable workflows and reporting support Joint Commission readiness and stronger operational oversight.

*WGI is HealthOps proprietary WeGotIt Order fulfillment software.

Partnering with HealthOps for Equipment Management needs, hospitals enjoy several key benefits:

  • Reliability & Speed: Optimized routing, delivery, and pickup schedules guarantee that equipment is always available when needed, minimizing delays and enhancing operational efficiency.

  • Proactive Equipment Rounds: Continuous sweeps prevent shortages, ensuring that nursing units run smoothly and consistently.

  • Data-Driven Logistics: Advanced analytics help identify patterns, reduce bottlenecks, and improve response times.

  • Improved Patient Safety: Properly cleaned and sanitized equipment minimizes infection risks, enhancing safety and patient care quality.

  • Regulatory Compliance: Our system ensures adherence to health standards while providing valuable data insights for informed decision-making.

*WGI is HealthOps proprietary WeGotIt Order fulfillment software.
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  • The Central Equipment team at Boston Children’s Hospital consistently demonstrate responsiveness whenever assistance is needed. Their commitment to their tasks is evident, as they always ensure that wheelchairs, carts, and other equipment are never left in the way.

    Jarymar, Operations AP

  • “HealthOps’ commitment to quality, attention to detail, and customer-focused approach set them apart from others in the industry.  Throughout our collaboration, they have consistently delivered outstanding results, meeting, and often exceeding expectations.”  

    Isaac, Director of Paitent Support Services

  • Over the past few months, I have observed the remarkable efficiency with which your department responds to equipment request. Your teams prompt service not only minimizes downtime but also significantly enhances the hospital’s ability to deliver great service.

    Michael, ESD Supervisor

When equipment isn’t where it’s needed, patient care slows, and trust erodes. At one hospital, only 76% of requests were fulfilled, often with hours-long delays, while nearly a quarter of requests went unmet entirely. The result: frustration, hoarding behaviors, and breakdowns between clinical and inventory teams. Find out how HealthOps restored reliability, compliance, and confidence across the system.

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Transforming Equipment Management with Central Equipment Services

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