WeGotIt

Built for clinicians. Measured for leaders.

WeGotIt™ is HealthOps' proprietary request management platform for equipment, sharps, and patient transport. Clinicians place requests in seconds, support teams work them by urgency, and leaders see every step, with 97% of equipment orders delivered on time across roughly 18,000 orders a month.

WeGotIt™ started with a real problem. One large New England hospital's equipment ordering software was being retired by its vendor, and no commercial product fit the way a busy, multi-unit hospital actually works. HealthOps built WeGotIt™ with clinicians and logistics teams, and it is now the backbone of our managed programs.

Every request runs on an urgency-based service level, and every step is timestamped: who asked, who delivered, how long it took, and when each device was last cleaned. That record gives nurses confidence, gives dispatchers control, and gives leaders data they can use to staff, plan, and buy smarter.

Nurses spend less time chasing equipment and more time with patients.

Support teams know exactly what to do next.

Leaders get live visibility into service performance and equipment use.

  • Clinician Request Portal: Staff order from a customizable catalog on any web or mobile browser, choose a service level, and track the request until it arrives. Single sign on can be configured for one click access at the workstation.

  • Administrator Portal: Dispatchers and managers assign, customize, and monitor requests, with dashboards for on time performance, productivity, and trends by shift and unit.

  • Technician Mobile App: Support staff receive, update, and close orders on Apple devices, from assignment through completion.

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Three connected components

Screenshots of healthcare management and order processing systems on a large monitor, smartphone, tablet, and a detailed order form on a mobile device, all related to hospital logistics and patient care.

See the clinician portal, dispatcher tools, and dashboards set up around your own units and service levels.

Modules

  • Equipment Management: Delivery and pickup requests for mobile medical equipment, with tracking of throughput and cleaning cycles so only cleaned devices return to patient care. The optional Asset Inventory Management (AIM) module uses barcodes and serial numbers to locate devices, reduce loss, and right size your fleet.

  • Sharps Exchange: Fast requests for sharps container replacement when a container needs to be swapped right away.

  • Patient Transport: Procedure, return, discharge, and transfer requests, scheduled up to 48 hours ahead with quick time presets of 30 minutes, 1 hour, or 2 hours. Staff can add a wheelchair or stretcher to the order, and patient identity details are used only for the life of the active order.

Secure by design

WeGotIt can be hosted in your hospital's own secure Amazon Web Services environment, with access controls, encryption, and secure network connections that support HIPAA safeguards. Transport details that identify a patient are not stored beyond the active order.

Built to keep improving

We keep developing WeGotIt with the hospitals that use it. If a workflow doesn't fit, we work with you to build what does. ***Coming in 2027: an expansion into Health Technology Management.

One platform, every request, full visibility

WeGotIt gives clinicians and support services a single front door. Because it runs the request workflows for HealthOps Equipment Management, Sharps Exchange, and Patient Transport, and feeds our Data Analytics, hospitals get one reporting and accountability structure across programs instead of a separate system for each.

Logo with the text 'WGI' in large letters and smaller text 'powered by HealthOps' beneath in blue and green.

  • "I find WeGotIt so helpful. It is important to have supportive resources so I can do my job well. The WeGotIt app is easy to use. The team is very responsive, and I receive my requests within the requested time frame, if not sooner."

    Denise, RN

  • "WeGotIt makes our healthcare operations for equipment management run smoothly. It is quick and easy to order and return equipment in the app so our healthcare staff can spend more time with patients."

    Meghan, Sr. Program Manager

  • "Over the past few months, I have observed the remarkable efficiency with which your department responds to equipment requests. Your team's prompt service not only minimizes downtime but also significantly enhances the hospital's ability to deliver great service."

    Michael, ESD Supervisor

When a vendor retired one hospital's equipment ordering software, HealthOps built WeGotIt in its place. On time delivery rose above 96% within one year and reached 97% within two. Equipment hoarding stopped, lost devices declined, and every cleaning was timestamped to support infection prevention and survey readiness. See how a purpose built platform gave clinicians time back for patient care.

You Need It? We Got It: Case Study

Case study titled 'Revolutionizing Equipment Management with WeGottTM' by HealthOps, discussing equipment management, hospital challenges, and a custom asset tracking system.
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You Need It? We Got It: Case Study

When outdated systems hamper equipment availability and staff productivity, patient care suffers. HealthOps’ case study reveals how the WeGotIt™ software platform revolutionized logistics for a major hospital by solving persistent delays, significantly reducing equipment hoarding, enhancing regulatory compliance, and driving on-time delivery rates above 96%. Purpose-built for healthcare, WeGotIt™’s secure, real-time ordering, tracking, and analytical capabilities empower hospitals to reclaim lost productivity hours, optimize asset use, and raise the bar for operational excellence. Discover how WeGotIt™ helps clinicians focus on patient care, not logistics, in this powerful story of digital transformation and measurable ROI.

Request A Full Copy Here!